CODE OF ETHICS

CODE OF ETHICS


  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

Reviews

Quote reviewiconFriendly Service
Car & Truck Care, near Norwich, CT

Great place for quality auto repair! Honest friendly home town service!

Quote reviewiconQuick and Knowledgable
Car & Truck Care, near Norwich, CT

Quick, knowledgeable and no nonsense. Couldn't ask for a better garage in terms of the results. Ignore the waiting room, you're there to get your car fixed.

Quote reviewiconKnowledgeable and Trustworthy
Car & Truck Care, near Norwich, CT

M and D auto was extremely friendly and affordable. They were also knowledgeable with the repairs that needed to be addressed in a timely manner. I will use them again.

Partners

ASE (Automotive Service Excellence)
Car Care Aware
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